Whenever I book a trip, the first things I buy are a stack of travel guides. I’m a trip-planning junkie and I love the planning process just as much as I love to travel. Well, I might just start outsourcing that job to the concierge team over at American Express.
During a call this week with Amex’s complimentary concierge service – available to all Platinum and Centurion Cardmembers – I laid out my game plan for Madrid. (In case you missed it, I’m heading to Spain this week to experience the American Express ‘Unstaged’ music series.) I want shoes – lots of them. I heard there was a magical place in Madrid lined with shoe stores on either side of the street. I also wanted hip restaurant recommendations, directions to a local night market, a breakfast spot near my hotel and access to the best shopping districts.
|From the restaurant that our Amex Concierge booked us into|
Less than 24 hours later, I got an email with names, addresses, travel times and contact information for exactly what I was looking for. The AMEX Personalized Travel Service also took care of booking my flights, arranging a car to the airport and booked me into a centrally located hotel close to the Coldplay concert – which will be taking place at the famed Plaza Toros de Las Ventas. I was given the full-out platinum experience, a review of my itinerary and options for daytime activities.
|An amazing and authentic dinner in Madrid|
|The hotel they picked out in Spain|
The team over at Amex provides a memorable service experience, award-winning customer service, a ton of travel perks and personalized 24/7 support. So if I want to change something in my itinerary mid-trip, I can call anytime – day or night – and access amazing help. My concierges, Marie Eve and Elizabeth, gave me their direct contact numbers and the hours that each person is in the office, should I need anything while in Madrid.
And by the way, I hope to see YOU at the show!
|The Toronto Amex Blogging Crew in Madrid|
Watch Today: No matter where you’re located, tune in at 4pm EST today to watch the Coldplay concert live as a VEVO event on YouTube. You can even choose from one of many different camera angles to personalize your concert experience. I know it’s going to be amazing because American Express has a history of this sort of thing, taking us Cardmembers to the ‘Front of the Line’ when it comes to the hottest concerts, films, and sporting and entertainment events. We are thrilled to have unparalleled access to this unforgettable concert with Coldplay in Madrid. If you’re not around for the live-stream, be sure to check out www.YouTube.com/ColdplayVEVO where the concert will be rebroadcast for the next several hours, and live, on-demand clips will be available for another 48-hours.
Tweet Me During The Trip: Follow @Hipurbangirl for live tweets from Spain and the Coldplay concert – I’ll be using the hashtag #AmexUnstagedCAD